About the Event
AI is fundamentally reshaping how professional service firms operate, how decisions are made, how teams are structured, and how value is delivered. But many firms are still approaching it as just another tool - without rethinking the model that holds everything together. Roles are evolving, revenue models are being challenged, client expectations are rising, and talent strategies need to keep pace with a fast-changing environment.
This session is about stepping back to look at the real shifts underway and how to lead through them with clarity, purpose, and a plan. Dr. Craig Wing and Jacques du Buisson will explore how AI is pushing firms to reimagine their revenue and operating models - from leadership and accountability to talent, workflows, and long-term resilience and what forward- looking firms are doing to adapt.
This session is about stepping back to look at the real shifts underway and how to lead through them with clarity, purpose, and a plan. Dr. Craig Wing and Jacques du Buisson will explore how AI is pushing firms to reimagine their revenue and operating models - from leadership and accountability to talent, workflows, and long-term resilience and what forward- looking firms are doing to adapt.
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Expert Panel
What's On the Agenda
Where AI can trully drive value and areas of caution
The rise of agentic systems and what this means for leadership and accountability
How job roles, team structures, and firm-wide models are being redefined
Why the human element matters more - not less - in the age of intelligent tools
A framework for preparing your business for multiple possible futures
Who Should Attend?
CEO's, COO's and Managing Directors
Heads of Operations, Finance Delivery
Strategy and Client service with P&L responsibility

About Dr. Craig Wing
Craig Wing is a futurist, strategist, and author helping leaders make sense of change and plan for what’s next. He advises governments, Fortune 500 companies, and professional service firms on navigating complexity and emerging technologies. His latest book, Four Future Seasons offers a practical framework for thinking long-term in a world shaped by exponential shifts- like AI. Craig is known for making the future feel tangible, relevant, and deeply human.



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This event is Brought to you by Silversoft
Silversoft offers industry-leading software for people and project-centric firms worldwide. We support over 40,000 users in top Advertising, Architecture, Engineering, Consulting, Accounting, and Legal firms.