A recognition that highlights our commitment to customer success and data-driven strategy
We are proud to announce that Silversoft has been named the Deltek Customer Success International Partner of the Year. This award recognises our ongoing commitment to delivering exceptional customer experiences, investing in innovative customer success strategies, and driving measurable improvements in client satisfaction and engagement.
Customer success has always been at the core of what we do. As our business has grown across various Deltek product families and client profiles, we have remained focused on building a proactive, strategic, and data-driven approach to supporting our customers.
As our business has scaled, along with our client base, we have made it a key strategic pillar to ensure the Client Experience is at the forefront of all that we do.
"Improving customer success isn’t just a goal for us, its one of our key strategic pillars. Winning this award is a proud moment that reflects our focused strategy and the dedication of our incredible team, who go above and beyond to ensure our clients get the most out of their Deltek solutions.
“For me, it’s always been about building real partnerships that are forward-looking, not just providing reactive support. Strong client relationships, coupled with data-driven insights through powerful customer success technology like Planhat have helped us change the game. We’re now able to anticipate needs and partner with our clients to achieve their business objectives in a transparent and well-structured manner, which ultimately creates long-term value from their investment in our solutions.” — Jacques du Buisson, CEO of Silversoft
We believe that a structured, strategic approach to customer success is essential to delivering real business impact. We’ve built our framework around four core principles:
No two clients are the same. We take the time to understand each organisation’s unique needs, goals, and challenges, adjusting our approach to deliver tailored support and strategic guidance. Our philosophy is simple: proactive guidance always outperforms reactive support.
We have moved Customer Success up to the front of each client acquisition & project start, so that the value realisation targets and objectives are understood and documented from the outset.
Customer Success is a dedicated function, with a team of industry experts and Deltek specialists that work closely with clients to ensure they are getting the most out of their solutions. We proactively identify opportunities to optimise workflows, enhance efficiency, and drive better business outcomes.
To support our dedicated Customer Success Team we’ve also invested in the right tools and processes to provide ongoing support and guidance.
Yes, AI and automation help, but inter-personal relationships are fundamental.
By implementing best-in-class tools such as Planhat as a dedicated customer success platform, we can track key customer health metrics, measure satisfaction, and prioritise support where it matters most. This enables us to move beyond issue resolution and focus on continuous value creation.
Customer success is not just a department, it’s a philosophy that drives everything we do. We are working to continuously refine our strategies, processes, and engagement models to make it easier and more seamless for clients to work with us.
Over the past year, our improved customer success initiatives have resulted in tangible, measurable improvements in client satisfaction and operational efficiency:
Winning this award is an important milestone, but it’s just the beginning of a continued iterative approach to Customer Success. We remain committed to:
“Customer success isn’t just about solving problems—it’s about driving real business impact. At Silversoft, we partner with our clients to proactively unlock the full potential of their Deltek solutions, ensuring long-term value and measurable success. As we continue to refine our strategies and invest in innovation, we are committed to enhancing the client experience at every stage.”
— Clair Moodaley, Head of Customer Success at Silversoft
A heartfelt thank you to our incredible team, valued clients, and trusted partners for making this achievement possible. We look forward to strengthening our partnerships and driving even greater success in the years ahead.
